PruneoSupport
Help with Pruneo for iPhone and Mac. If you can't find the answer, write to [email protected].
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Write to us
Write to [email protected] and tell us what happened, with your iPhone or Mac model and your iOS or macOS version. We'll reply by email.
Pruneo Pro on iPhone
- Restore a purchase. In Pruneo, tap Go Pro at the top right, then Restore. Use the same Apple Account you bought with.
- Cancel the subscription. In Settings › your name › Subscriptions › Pruneo › Cancel Subscription. You keep Pro until the end of the period you paid for.
- Free trial. If you don't want to be charged, cancel at least 24 hours before it ends. We'll remind you before it ends.
- Refunds. Apple decides them: request one at reportaproblem.apple.com.
Photos and videos
- Recover something you deleted. Everything Pruneo deletes goes to Photos › Collections › Recently Deleted and can be recovered for 30 days.
- Free up the space now. The space is freed when you empty Recently Deleted or after 30 days.
- iCloud Photos. If it's on, what you delete on your iPhone is also deleted on your other devices.
- Compressed videos and converted Live Photos. The new version stays in your library with the same date, location and albums; the original goes to Recently Deleted.
- Pruneo doesn't see all your photos. Go to Settings › Apps › Pruneo › Photos and choose Full Access.
- Your favorites or edited photos don't show up. They're hidden on purpose so they aren't deleted by mistake: choose Favorites or Edited in the filter at the top.
Duplicate contacts
Before merging contacts, Pruneo saves a copy on your iPhone. If something didn't turn out as you wanted, open Duplicate contacts and tap Restore under Backups saved before merging: the contacts are created again as they were.
Pruneo for Mac
Answers about the Mac app are in the FAQ and on the security page.